Trust
Subprocessors
This page lists third-party service providers (“subprocessors”) that may process personal data to help DirectLine.Solutions deliver the service.
Summary
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Enterprises can request a signed DPA and additional documentation.
Current Subprocessors
Stripe
Purpose: Payment processing and subscription billing
Data categories:
- Business account identifiers
- Billing metadata
Location notes: Global processing depending on Stripe configuration; commonly US/EU
SendGrid
Purpose: Email delivery provider
Data categories:
- Recipient email address
- Message content
- Delivery events (bounces, opens/clicks where enabled)
Location notes: Global infrastructure; processing may occur in multiple regions
Twilio
Purpose: SMS/MMS delivery provider
Data categories:
- Recipient phone number
- Message content
- Delivery events/status callbacks
Location notes: Global infrastructure; processing may occur in multiple regions
Google Firebase / Google Cloud
Purpose: Authentication, database/storage, hosting, and core infrastructure
Data categories:
- Business account data
- Customer contact data (as uploaded by businesses)
- Campaign data, logs, and operational metadata
Location notes: Region depends on project configuration; may include US/EU regions
AI Processing Services (Cloud AI)
Purpose: Optional image analysis/enhancement for campaign assets
Data categories:
- Uploaded images (where enabled)
- Generated image outputs
Location notes: Processing region depends on configuration and provider availability
Change Notifications
We may update this list as our service evolves. If you are an enterprise customer and require advance notice for subprocessor changes, contact us at privacy@directline.solutions.
Questions
If you have questions about subprocessors or data processing, contact privacy@directline.solutions.
Replace [Insert Date] values when you publish updates.